Refund Policy
Refund policy
Hardland Heritage Return and Refund Policy
At Hardland Heritage, we want you to love every item you purchase. If for any reason you're not completely satisfied, we're here to help. Please read through our Return and Refund Policy for all the details on how to initiate a return or refund request.
1. Return Eligibility
We accept returns on all items within 14 days from the date of delivery. To be eligible for a return, your item must meet the following conditions:
Unused and Unworn: Items must be in their original, unused condition (unworn, unwashed, and with all original tags attached).
Proof of Purchase: A receipt or order confirmation email is required to process your return.
In Original Packaging: The item should be returned in its original packaging, if possible, to ensure it is protected during transit.
Non-returnable items include:
Personalized or custom products
Gift cards
Sale or clearance items (unless stated otherwise)
2. Return Process
To initiate a return, please follow these steps:
Contact Us: Reach out to our Customer Service team at hardland.heritage@gmail.com or through our website’s contact form. Provide your order number, a description of the item, and the reason for your return.
Return Authorization: We will provide you with a return authorization and instructions on how to send your item back to us.
Prepare Your Package: Carefully pack the item(s) in the original packaging or similar packaging to prevent damage during the return shipment.
Return Shipping: You are responsible for paying the return shipping costs unless the return is due to a defective or incorrect item received. We recommend using a trackable shipping service to ensure your return is delivered safely.
3. Refund Process
Once your return is received and inspected, we will process your refund. You will be notified via email once your return has been approved. Refunds will be issued to the original payment method used at the time of purchase.
Processing Time: Refunds may take up to 14-21 business days to appear on your bank statement, depending on your payment provider.
Restocking Fees: In some cases, a restocking fee may apply (usually for large or bulky items). This will be communicated to you before you initiate the return.
4. Exchanges
We do not currently offer direct exchanges. If you would like a different size, color, or product, please return the original item and place a new order through our website.
5. Damaged or Incorrect Items
If your item arrives damaged or if we’ve sent you the wrong product, please contact us immediately at [email@example.com]. We will provide you with a prepaid return label and process a full refund or send a replacement item at no additional charge.
6. International Returns
For international orders, you are responsible for return shipping costs, and customs duties (if applicable). Please ensure you follow the return procedure, as outlined above, and contact us for any further instructions specific to your location.
7. Contact Us
If you have any questions about returns or need assistance, please reach out to our Customer Service team at:
Email: hardland.heritage@gmail.com
Or visit our website's contact page.
Thank you for shopping with Hardland Heritage. We’re committed to providing you with high-quality products and excellent customer service!